Frequently Asked Questions
Your guide to premium horology and exceptional service.
Are all watches sold at Asia Timepiece Centre authentic?
Yes, we guarantee that every timepiece in our collection is 100% authentic. Each watch undergoes a rigorous inspection by our in-house experts to verify its provenance and movement.
Do you provide international shipping?
We offer secure, insured international shipping to most countries worldwide. All orders are tracked and require a signature upon delivery to ensure your luxury timepiece arrives safely.
What is your return policy for online purchases?
We offer a 7-day return policy for items in their original, unworn condition with all tags and protective films intact. Please contact our support team to initiate a return authorization.
Does my watch come with a warranty?
All new watches come with the original manufacturer's warranty. For pre-owned timepieces, Asia Timepiece Centre provides a 12-month mechanical warranty for your peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and select digital payment platforms. We also offer flexible installment plans for eligible customers.
How should I maintain my luxury watch?
We recommend a professional service every 3 to 5 years. Avoid exposing mechanical watches to strong magnetic fields and ensure the crown is fully screwed down before any contact with water.